GarantiBank International NV (GBI) has gone live with Five Degrees’ Matrix to improve customer experience and reduce operational costs. This is for its retail banking business, mainly centred on savings and deposits. The bank, part of the Spanish BBVA Group, is now considering adopting the solution for its German operations.
“It fits well within the digital transformation programme of the bank.”
“With this future proof infrastructure developed by Five Degrees, GBI intends to continue delivering innovative solutions and quality services to its customers in the Dutch savings market.”
In the Media:
Banking Technology: GarantiBank International NV live with Five Degrees’ Matrix system
Matrix is automating GBI’s middle office operations, combined with a front-end portal from another Dutch company, Iquality.
This part of the operation was previously fairly manual, says Ozgen Etker-Simons, Member of the Managing Board at GBI. The resultant “digitisation of all processes” has improved customer experience, from many aspects, including making it mobile friendly and adding responsive web interaction and easier account opening.
Holland Fintech: GarantiBank International NV implements Five Degrees Matrix solution
As of March 29th, 2017, GarantiBank International NV in the Netherlands has achieved successful live implementation of Five Degrees’ Matrix digitalisation infrastructure solution, which promises to reduce the banks’ operational costs and improve customer experience.